Restaurant Shift Manager

1 week ago

Louisville, Kentucky, United States Emmy Squared Pizza Full time
Job Overview

Emmy Squared NULU is seeking an experienced Shift Leader to provide leadership support to our Front of House team and deliver exceptional hospitality to our guests and community.

Key Responsibilities:
  • Direct supervision of Front of House employees, ensuring policies and processes are followed and operational flow is inspected continuously.
  • Oversee the floor during service, ensuring the team stays on task and delegates assignments as needed.
  • Ensure guest satisfaction by interacting with guests and engaging in service recovery when issues arise.
  • Ensure all guests feel welcome and receive responsive, friendly, and courteous service at all times.
  • Ensure all food and beverages are consistently prepared and served according to presentation standards and recipes.
  • Be proactive in reaching company goals in sales, service, appearance, and create a positive, fun, and productive working environment.
  • Ensure compliance with department of health standards, maintaining superior cleanliness and sanitation throughout the restaurant.
  • Identify potential safety hazards and initiate corrective action, ensuring the restaurant is safe for both employees and guests.
Requirements:
  • Previous restaurant shift lead/supervisory experience in a full-service restaurant required.
  • Candidate must have well-developed leadership skills, with experience engaging in the service recovery process.
  • Ability to multi-task and work in a fast-paced environment while effectively delegating tasks.
  • Must be proficient with computers and have excellent written and verbal communication skills.
  • Must be able to work a flexible schedule to include weekends and holidays.
  • Must be able to lift/carry items up to 40 lbs. and push/pull items up to 75 lbs.
  • Must be able to walk/stand for extended periods, with frequent bending, twisting, squatting, and reaching overhead.

Emmy Squared/Pizza Loves Emily is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.

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