Service Operations Technician

2 weeks ago

Jackson, Mississippi, United States Alfa Laval Full time
Position Overview:

We are seeking a dedicated Service Operations Technician for a role that involves remote work and travel. This position is essential for providing 24/7 on-call support, troubleshooting, and training at client sites, focusing on mechanical, electrical, and electronic systems including decanters, high-speed separators, and heat exchangers to guarantee optimal functionality and efficiency.

Key Responsibilities:
  • Conduct preventive maintenance and address emergency and warranty repairs.
  • Manage travel expenses and operational costs related to service visits.
  • Troubleshoot and repair mechanical and electrical systems on Separators, Decanters, and Heat Exchangers.
  • Install, initiate, and safely shut down equipment following company and client safety protocols in compliance with OSHA standards.
  • Perform trial runs post-service to confirm that performance metrics and quality align with established specifications.
  • Document services rendered and parts utilized for billing purposes.
  • Educate operators and maintenance staff on safe operational procedures around equipment.
  • Assist client maintenance teams with technical troubleshooting and procedural guidance.
  • Provide training to client maintenance and supervisory personnel on equipment operation and maintenance tasks.
  • Willingness to travel 75-85% of the time.
Qualifications:

Candidates should possess an Associate's Degree or have a minimum of 2 years of relevant experience, along with a foundational understanding of PLCs or processors. Essential skills include:

  • Strong customer service and sales aptitude.
  • Excellent interpersonal communication abilities.
  • Proficient verbal and written communication skills.
  • Ability to troubleshoot and resolve technical issues independently.
  • Effective collaboration within a team environment.
  • Basic computer skills.
Physical Requirements:

Due to safety protocols at client facilities, technicians may be required to utilize respirators. The role also necessitates the ability to lift heavy objects and perform physically demanding tasks such as climbing and standing.

Compensation and Benefits:

Alfa Laval offers a competitive salary and comprehensive benefits package, which includes medical, dental, vision, life insurance, and a 401(k) plan. We take into account various compensation factors to determine your total remuneration package, including market indicators, job family, background, skills, and experience. The salary range for this position typically falls between $28/HR and $35/HR, with potential travel and overtime earnings bringing annual compensation to between $80,000 and $100,000.

Alfa Laval is an EEO/Vet/Disabled Employer.

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