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Customer Service Representative

2 months ago


Spring Grove, Minnesota, United States NinjaHoldings Full time
About the Role

NinjaHoldings is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for guiding applicants through the loan approval process and supporting the day-to-day operations of a customer's loan life cycle.

Key Responsibilities
  • Provide exceptional customer service to applicants and customers via phone, email, and instant messaging
  • Ensure timely and accurate processing of loan applications
  • Collaborate with internal teams to resolve customer inquiries and issues
  • Meet or exceed performance metrics and quality standards
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong attention to detail and organizational skills
  • Ability to work independently and as part of a team
Desirable Skills
  • Bilingual (English/Spanish) or proficiency in other languages
  • Experience in a call center or customer-facing role
  • Knowledge of financial services and products
  • Ability to learn and adapt to new technologies and systems
What We Offer
  • Competitive hourly rate of $20.00
  • Monthly bonuses based on performance and attendance
  • Opportunity to work from home based on performance
  • Casual dress policy