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Customer Service Representative
2 months ago
NinjaHoldings is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for guiding applicants through the loan approval process and supporting the day-to-day operations of a customer's loan life cycle.
Key Responsibilities- Provide exceptional customer service to applicants and customers via phone, email, and instant messaging
- Ensure timely and accurate processing of loan applications
- Collaborate with internal teams to resolve customer inquiries and issues
- Meet or exceed performance metrics and quality standards
- High school diploma or equivalent required; associate's degree or higher preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Bilingual (English/Spanish) or proficiency in other languages
- Experience in a call center or customer-facing role
- Knowledge of financial services and products
- Ability to learn and adapt to new technologies and systems
- Competitive hourly rate of $20.00
- Monthly bonuses based on performance and attendance
- Opportunity to work from home based on performance
- Casual dress policy