Customer Service Representative, Flex Pay
3 days ago
Upgrade, Inc. is a fintech company that provides innovative financial solutions to everyday consumers. With a strong focus on affordability and responsibility, we strive to make a meaningful difference in people's lives.
Job Title: Customer Service Representative, Flex PayWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for our Flex Pay product. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through phone calls, emails, chats, and text messages.
Key Responsibilities:- Provide superior customer care through prompt, courteous, and professional interactions
- Consistently exceed customer expectations by finding the best solutions for any problem
- Provide thorough and accurate documentation to customer accounts across our communication channels
- Identify areas of opportunity for optimizing results and improve customer satisfaction
- Become an expert on all applicable tools and systems
- Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
- Build and maintain collaborative relationships with all team members
- Meet and/or exceed production, quality, and customer service goals
- Be an expert on our products and processes
- Adapt to changing policies and procedures on a constant basis while maintaining high quality to your work
- Bachelor's or Associate's degree preferred
- 1+ years experience in customer support or customer retention role, with extensive experience in phone and email communication
- 6+ months of high volume call center experience required
- Financial services and travel industry experience preferred
- Strong attention to detail
- Excellent verbal and written communication skills
- Strong problem solving and analytical skills
- Team player seeking a fast-paced and challenging environment
- Ability to thrive in a fast-paced, changing environment
- Demonstrated ability to multi-task and work in a fast-paced environment
- Proficient in Microsoft, Cloud-based products, and Google apps
- Great open office space
- Paid time off (PTO)
- 401K matching
- Comprehensive benefits package: Medical, dental, vision, life insurance, and disability
- Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
- Paid parking or platinum pass
- New Hire Training Program
- Wellness Incentive Program
- Kitchen fully stocked with snacks and beverages
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Paychex Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Paychex. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients via phone, email, and other communication channels.Key ResponsibilitiesProvide timely and effective support to...
-
Customer Service Representative, Flex Pay
10 hours ago
Phoenix, Arizona, United States Upgrade, Inc. Full timeAbout the RoleUpgrade, Inc. is seeking a highly skilled and customer-focused Account Service Specialist to join our team in Downtown Phoenix. As a key member of our Customer Service organization, you will be responsible for delivering exceptional customer experiences through phone calls, emails, chats, and text messages.Key ResponsibilitiesProvide top-notch...
-
Customer Service Representative
6 days ago
Phoenix, Arizona, United States Acro Service Corp Full timeJob Title: Call Center RepresentativeAt Acro Service Corp, we are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to taxpayers, resolving their inquiries and issues in a timely and professional manner.Key...
-
Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Southwest Service Administrators Inc Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Southwest Service Administrators Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring that our...
-
Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Pilot Freight Service Full timePilot Freight Service is seeking a Customer Service Representative to join our team in Phoenix.Job SummaryWe are looking for a detail-oriented and customer-focused individual to provide exceptional service to our customers. The successful candidate will be responsible for frequent and accurate communication with customers, cartage agents, and other station...
-
Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States A1 Garage Door Service, LLC Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Care Representative to join our team at A1 Garage Door Service, LLC.Key Responsibilities:Provide exceptional customer service and support via phone and email.Utilize strong communication skills to resolve customer complaints and concerns.Meet or exceed sales and customer satisfaction...
-
Customer Service Representative
2 weeks ago
Phoenix, Arizona, United States A1 Garage Door Service, LLC Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Care Representative to join our team at A1 Garage Door Service, LLC.Key Responsibilities:Provide exceptional customer service and support via phone and email.Utilize strong communication skills to resolve customer complaints and concerns.Meet or exceed sales and customer satisfaction...
-
Customer Service Representative
3 weeks ago
Phoenix, Arizona, United States Acro Service Corp Full timeJob Summary:Acro Service Corp is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to...
-
Customer Service Representative
2 hours ago
Phoenix, Arizona, United States A1 Garage Door Service, LLC Full timeRequirements:As a Customer Care Representative at A1 Garage Door Service, LLC, you will be responsible for providing exceptional customer service and support. Key requirements include previous call center experience, proven sales and customer support skills, and strong written and verbal communication skills. Additionally, you should have experience in...
-
Customer Service Representative
4 days ago
Phoenix, Arizona, United States A1 Garage Door Service, LLC Full timeA1 Garage Door Service, LLC is seeking a highly skilled Customer Service Representative to join our team. Key Responsibilities:
-
Customer Service Representative
4 hours ago
Phoenix, Arizona, United States Paychex Full timeJob Summary:We are seeking a highly motivated and customer-focused Service Associate to join our team at Paychex. As a Service Associate, you will be responsible for delivering exceptional customer service to our clients via phone, email, and other channels.Key Responsibilities:Provide quality service to Paychex clients, responding to their inquiries and...
-
Customer Service Representative
3 weeks ago
Phoenix, Arizona, United States Paychex Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Service Associate. In this role, you will provide exceptional service to our clients via phone, email, and other channels, ensuring their needs are met and exceeded.Key ResponsibilitiesDeliver quality service to Paychex clients, responding to their inquiries...
-
Customer Service Representative
2 weeks ago
Phoenix, Arizona, United States Southwest Service Administrators Inc Full timeJob DetailsJob Location: Phoenix, AZSalary Range: $17.00 - $22.00 HourlyJob Description:The Eligibility and Enrollment Customer Service Representative plays a crucial role in assisting members with questions regarding eligibility and enrollment of their health benefit plans. This position requires a high level of customer service skills, as well as the...
-
Bilingual Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Acro Service Corp Full timeJob SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Acro Service Corp. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in a fast-paced call center environment.Key ResponsibilitiesProvide top-notch customer service to clients via phone,...
-
Bilingual Customer Service Representative
1 month ago
Phoenix, Arizona, United States Acro Service Corp Full timeKey ResponsibilitiesWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Acro Service Corp. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in a fast-paced call center environment.RequirementsHigh-level of PC proficiency and familiarity with a call...
-
Customer Service Representative
1 month ago
Phoenix, Arizona, United States Paychex Full timeJob SummaryWe are seeking a highly skilled Service Specialist to join our team at Paychex. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients via various channels, including phone, email, and chat.Key ResponsibilitiesProvide quality service to Paychex clients, ensuring their needs are met...
-
Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Paychex Full timeJob SummaryWe are seeking a highly skilled Service Specialist to join our team at Paychex. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients via phone, email, chat, and other channels.Key ResponsibilitiesDeliver Quality Service: Provide timely and effective support to clients, ensuring...
-
Customer Service Representative
2 days ago
Phoenix, Arizona, United States Moon Moments Ltd Full timeDynamic Customer Service RepresentativeLocation: On-site, Phoenix, AZCompensation: Weekly PayWe're seeking a passionate and driven Customer Service Representative to join our client's team in Phoenix. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and exceeding targets.On-Site Role:...
-
Customer Service Representative
2 hours ago
Phoenix, Arizona, United States Randstad US Full timeCustomer Service RepresentativeAre you looking for a challenging and rewarding role in customer service? We are seeking a Customer Service Representative to join our team at Randstad US. As a Customer Service Representative, you will be responsible for providing quality customer experience while working to resolve customer complaints and enquiries. You will...
-
Customer Service Representative
1 month ago
Phoenix, Arizona, United States Upgrade, Inc. Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeAt Upgrade, Inc., we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries,...