Collections Specialist

4 weeks ago


Jamaica, New York, United States Waste Connections Full time

We are seeking a highly skilled Credit and Collections Professional to join our team at Waste Connections. In this role, you will be responsible for reaching out to delinquent accounts via phone calls and emails, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.

Key Responsibilities:

  • Making outbound calls and sending emails daily on delinquent accounts
  • Managing automated calls and emails
  • Working closely with various departments to reach monthly collection goals
  • Handling difficult customers and escalated calls
  • Working closely with Credit Supervisor in utilizing our 3rd party collection agency
  • Maintaining accurate notes in customer accounts
  • Providing assistance with online payments
  • Providing customers with a recap of accounts for billing disputes
  • Reporting results to management and escalating problem accounts

Requirements:

  • Minimum of 1 year of credit and collections experience highly preferred
  • Minimum of 1 year of experience making heavy outbound collections calls highly preferred
  • Strong computer skills to include Microsoft Excel and Word experience
  • Strong verbal and written communication skills
  • Ability to speak a second language is a plus

We offer competitive pay, excellent benefits, and the potential for a quarterly collection bonus. If you are a motivated and results-driven individual with a passion for collections, we encourage you to apply today.



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