Automotive Parts Sales Associate
1 week ago
Job Summary: We are seeking an experienced Automotive Parts Sales Associate to join our team at Toyota of Brookfield. As a liaison between internal and external customers, you will promote the sale of parts, labor, and accessories. This is an exciting opportunity to work in a fast-paced industry with a growing company.
Key Responsibilities:
- Greet customers, determine their needs, and provide excellent customer service and satisfaction
- Establish a method of payment
- Handle all parts telephone inquiries regarding parts purchase
- Parts distribution to service technicians
- Accept warranty parts and cores for return
- Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory
- Process all pertinent documents and associated parts
- Actively identify related parts needed on repair jobs
- Advise customer or Service Consultant of all parts stocking status
- Ensure Parts Department security for all parts and paperwork
- Write purchase orders for parts and sublet work required from outside suppliers and get management approval
- Use the computer system consistently and accurately to post sales and track lost sales
- Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales
- Maintain parts in correct locations and bins
- Keep work and department area clean
- Help with taking out garbage and boxes
- Keep up to date on all training and certification
- Responsible for pulling and stocking parts inventory
- Run bin spot checks as directed
- Be responsible for receiving money and cashing out customers
- Establish good communications between associates in parts and other departments
- Report any issues to department manager
Requirements:
- A minimum of 1 year of experience in automotive parts
- Ability to Lift 100 pounds
- Automotive knowledge
- Excellent Customer Service Skills
- A valid driver's license
- 18+ years of age or older to comply with the company driving policy
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