Service Desk Lead

2 days ago

Washington, United States Empower AI Inc. Full time
Job Title: Service Desk Lead

Empower AI Inc. is seeking a highly skilled Service Desk Lead to join our team. As a Service Desk Lead, you will be responsible for providing centralized information and support management services to handle IT-related processes, policies, systems, and use. Your experience and expertise will ensure an exciting and rewarding opportunity to be at the forefront of providing Service Desk Services required to support our clients.

Responsibilities:
  • Improve ITD communication processes, including keeping customers informed on the status of their request.
  • Offer support through multiple service-level channels.
  • Shorten service response-time levels by improving IT Service Manage (ITSM) workflows.
  • Manage all end-user support requirements.
  • Adopt relevant best practices.
  • Implement self-help services.
  • End-to-end tracking.
  • Improve asset management practices and support of asset management.
  • Increase "first contact" resolution rate.
  • Reduce and eliminate the number of calls unresolved after seven days and/or service level requirements.
  • Provide Service Desk Services that meet end-user needs and meet Empower AI business requirements.
Qualifications:
  • Project Management PMP / Agile PM.
  • HDI-CSR, or Microsoft 365: Modern Desktop Administrator Associate, or ITIL 4+ Foundation Certification.
  • Must obtain CompTIA A+ within six (6) months of onboarding.
  • Minimum 15 years data center services experience.
  • Experience meeting and exceeding Service Desk SLAs.
  • Experience in managing Service Desk Operations day-to-day operations.
  • Ability to keep sensitive and confidential material private.

Empower AI Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

  • Service Desk Lead

    4 weeks ago

    Washington, United States S2i2 Inc Full time

    Title : Service Desk Lead Location : Washington, DC Description S2i2 is currently seeking a motivated and experienced Service Desk Lead to oversee and manage the day-to-day operations of the Service Desk team. The Service Desk Lead will be responsible for ensuring timely and effective technical support, providing leadership to support staff, and working...

  • Service Desk Lead

    3 months ago

    Washington, United States NTT DATA Full time

    Req ID: 252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States...

  • Service Desk Lead

    1 month ago

    Washington, United States S2i2 Inc Full time

    Job DescriptionJob DescriptionTitle: Service Desk LeadLocation: Washington, DCDescriptionS2i2 is currently seeking a motivated and experienced Service Desk Lead to oversee and manage the day-to-day operations of the Service Desk team. The Service Desk Lead will be responsiblefor ensuring timely and effective technical support, providing leadership to support...

  • Service Desk Lead

    4 months ago

    Washington, United States NTT DATA Full time

    Req ID:252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States (US). Responsibilities: ...

  • Service Desk Lead

    3 weeks ago

    Washington, United States Abacus Technology Full time

    Service Desk Lead Job Locations: US-DC-Washington Job ID: 2024-7769 Overview Abacus Technology is seeking a Service Desk Lead to guide a technical support team providing front line support for end users at the US Mint. This is a full-time position. Responsibilities Lead a service desk providing technical support in an enterprise environment. Monitor the...

  • Service Desk Lead

    2 weeks ago

    Washington, Washington, D.C., United States Peraton Full time

    Job SummaryThe Service Desk Lead will be responsible for overseeing the Service Desk team, ensuring that all tickets and requests are handled within Service Level Agreements (SLAs). This individual will work closely with the Project Manager and Lead Architect to transition the CCaaS service desk, filter escalated issues, and ensure that all tickets are...

  • Service Desk Lead

    2 weeks ago

    Washington, Washington, D.C., United States Peraton Full time

    Job SummaryWe are seeking a highly skilled Service Desk Lead to join our team at Peraton. As a key member of our operations team, you will be responsible for leading our service desk team and ensuring that our customers receive exceptional support.ResponsibilitiesLead and motivate a team of service desk technicians to provide timely and effective support to...

  • Service Desk Lead

    2 weeks ago

    Washington, Washington, D.C., United States Peraton Full time

    Job SummaryWe are seeking a highly skilled Service Desk Lead to join our team at Peraton. As a key member of our operations team, you will be responsible for leading our service desk team and ensuring that our customers receive exceptional support.ResponsibilitiesLead and motivate a team of service desk technicians to provide timely and effective support to...

  • Service Desk Lead

    4 weeks ago

    Washington, United States Empower AI Full time

    Service Desk Lead Job ID: 2024-7942 Job Locations: US-DC-WASHINGTON Category: Program / Project Management Type: Regular Full-Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI...

  • Service Desk Team Lead

    1 hour ago

    Washington, Washington, D.C., United States ITC Federal, Inc Full time

    Job Title: Service Desk Team Lead (Hardware)Job Summary:We are seeking a highly motivated and experienced Service Desk Team Lead to join our team at ITC Federal, Inc. The successful candidate will be responsible for leading and managing Service Desk Operations for a large federal client, ensuring high-quality service delivery, client satisfaction, and...

  • Service Desk Lead

    6 days ago

    Washington, United States Empower AI Inc. Full time

    Overview: Make your application after reading the following skill and qualification requirements for this position. Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades...

  • Service Desk Lead

    1 month ago

    Washington, United States Empower AI Inc. Full time

    Overview: Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • IT Service Desk Team Lead

    4 weeks ago

    Washington, Washington, D.C., United States Stone Search Full time

    Job SummaryThe IT Service Desk Supervisor at Stone Search is responsible for overseeing the day-to-day operations of the service desk, ensuring timely and efficient handling of support requests.Key ResponsibilitiesSupervise and guide the Service Desk Analysts and Senior Service Desk Analysts to deliver high-quality customer service.Develop and implement...

  • Service Desk Lead-HQ

    3 weeks ago

    Washington, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in Washington DC and will be a fully onsiteposition. Responsibilities: Responsible for managing Service Desk operations-day-to-day operationsEnsures maximum issue resolution in minimum time in order to meet...

  • Service Desk Lead-HQ

    3 weeks ago

    Washington, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in Washington DC and will be a fully onsite position. Responsibilities: Responsible for managing Service Desk operations-day-to-day operations Ensures maximum issue resolution in minimum time in order to...

  • Service Desk Lead-HQ

    4 weeks ago

    Washington, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in Washington DC  and will be a fully onsite position. Responsibilities: Responsible for managing Service Desk operations-day-to-day operationsEnsures maximum issue resolution in minimum time in order to...

  • Service Desk Lead

    7 days ago

    Washington, DC, United States Empower AI Inc. Full time

    Overview:Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • IT Service Desk Supervisor

    3 weeks ago

    Washington, Washington, D.C., United States Stone Search Full time

    {"title": "IT Service Desk Supervisor", "description": "Job SummaryStone Search is seeking an experienced IT Service Desk Supervisor to manage the day-to-day operations of our service desk. The successful candidate will be responsible for ensuring that all requests for support are handled in a timely and efficient manner.Key ResponsibilitiesManage the...

  • IT Service Desk Manager

    2 weeks ago

    Washington, United States JCD Staffing Full time

    Job Summary: We are seeking a highly skilled Service Desk Lead to join our team at JCD Staffing. As a key member of our IT team, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our help desk services.Key Responsibilities: Provide timely and accurate resolution of IT help desk inquiries,...

  • Front Desk Team Lead

    3 weeks ago

    Washington, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring seamless guest experiences.Key Responsibilities:Provide top-notch customer...