IT Service Desk Manager

2 weeks ago


Washington, United States JCD Staffing Full time
Job Summary:

We are seeking a highly skilled Service Desk Lead to join our team at JCD Staffing. As a key member of our IT team, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our help desk services.

Key Responsibilities:

  • Provide timely and accurate resolution of IT help desk inquiries, ensuring minimal downtime and disruption.
  • Lead the Help Desk Team, fostering a collaborative and efficient work environment.
  • Develop and implement procedures for tracking, prioritizing, and resolving help desk tickets.
  • Conduct regular training sessions for help desk staff and users to ensure efficient use of IT resources.
  • Monitor and report on help desk performance metrics to identify trends and areas for improvement.
  • Coordinate with the IT team to troubleshoot hardware and software issues.
  • Stay updated on new technologies and industry trends to enhance help desk operations and user support.

Requirements:

  • Bachelor's Degree with 5+ years' related experience or 7+ years' equivalent work experience.
  • IT management certifications or technical support certifications preferred.

What We Offer:

Flexible work from home options available. Competitive compensation package, including $105,000.00 per year. Opportunity to work with a specialized staffing and consulting firm focused on technical individuals. Collaborative and dynamic work environment.

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