Operations Process and Controls Manager
5 days ago
The Operations Process and Controls Manager plays a critical role in ensuring the effective management of operational risk within the Commercial Banking Operations team at Sumitomo Mitsui Banking Corp. This position is responsible for developing and executing a robust payments risk management culture and environment to ensure policy and standard requirements are being met across the organization.
Key Responsibilities- Function as a 1LoD risk leader for Deposit operations within the Bank's Commercial Banking Unit.
- Risk & Control Self-Assessment (RCSA): Perform risk assessments, develop/maintain process maps, design/enhance controls, and support recurring routines to ensure processes and control documentation remain up to date and accurate.
- Procedures: Assist with maintenance and development of procedures and other business process documentation required by policy.
- Issues Management: Support root cause analysis and corrective action plan development, gather action plan evidence, anticipate issue closure needs, and support the business to ensure successful closure.
- Oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses and regulatory scrutiny from failed internal processes, inadequate controls, and emerging risks.
- Manage the collection and review of operational loss data. Analyze the root cause of process breakdowns to identify trends and recommend appropriate control improvements.
- Review and evaluate new product/service and business initiative proposals to proactively identify and assess operational risks, challenge the proposed control environment, and provide recommendations to enhance the proposal.
- Establish and maintain positive working relationships with process owners, business management, and other key stakeholders. Build strong relationships to influence and foster a risk/compliance mindset across the organization.
- Preferred bachelor's degree in business, accounting, or related discipline, or equivalent experience.
- 10+ years of experience in operational risk management, internal controls, or related areas in a financial institution or financial services company.
- Experience with payments and deposit products/processes (marketing, originations, servicing, collections, complaints, etc.), is required.
- Risk assessment experience includes evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk.
- Experience developing and maintaining process, risks, and controls documentation.
- Strong analytical and quantitative skills in risk and internal controls.
- Proven ability to quickly understand complex operational processes, effectively scope assessments, manage projects, and influence both up/down and across business units.
- Proficient use of Microsoft Visio is required.
- Excellent written and verbal communication skills.
Sumitomo Mitsui Banking Corp is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at to request the information in this Notice in an alternative format.
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