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Network Operations Specialist

2 months ago

Chattanooga, Tennessee, United States MCA Technology Solutions Full time
About the Role

MCA Technology Solutions is seeking a skilled Network Operations Engineer to join our team in Chattanooga, TN. As a key member of our technical operations team, you will be responsible for monitoring and troubleshooting our production network to ensure high levels of customer satisfaction.

Key Responsibilities
  • Manage and resolve Helpdesk escalation tickets
  • Monitor and troubleshoot real-time alerts from MCA and customer networks, servers, and devices
  • Provide application support, network administration, and desktop troubleshooting
  • Communicate technical information clearly and effectively
  • Create and maintain documentation
  • Maintain high customer satisfaction
Requirements
  • 2+ years' experience in an IT help desk or desktop support environment or equivalent education
  • Prior experience with MSP preferred
  • Experience in supporting Microsoft Windows platforms (A/D, Office 365, Azure, etc.)
  • Knowledge of basic networking principles (TCP/IP, DNS, DHCP, LAN/WAN)
  • Understanding of mail services (SMTP services, MX records)
  • Experience installing and maintaining peripherals (scanners, fax machines, printers, etc.)
  • Ability to work in a team and independently
  • Ability to quickly learn and support various business applications
  • Understanding of backup and disaster recovery concepts
Preferred Attributes
  • The ability to understand how technology impacts businesses
  • A high level of flexibility and independence
  • Critical thinking aptitude and troubleshooting experience
  • A willingness and preference to "roll up sleeves" and work alongside a small and dedicated team
  • Empathy for our customers and what they are going through
  • Curiosity about technology and the ability and motivation to learn independently
  • Professional confidence, and excitement about solving problems
  • A positive, courteous demeanor
  • An aptitude towards service
  • Openness to feedback
  • Ability to learn from experience
Physical Requirements

The work is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Occasional crawling, kneeling, and squatting. Repetitive use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computer constantly.

Benefits
  • Competitive wages
  • Hybrid work environment
  • Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
  • Sustainable work-life balance and flexibility

We are looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent, come as you are and apply today.