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Grooming Salon Manager
2 months ago
This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.
Key Responsibilities- Manage the day-to-day operations of the Groom Shop, including scheduling, safety checklists, and salon audits.
- Assist in hiring and onboarding all new Groomers and Groom Technicians, ensuring timely completion of all training requirements and mentoring where needed.
- Partner with Store Manager daily/weekly, filtering communication to the salon and managing business to plan.
- Drive salon growth through calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups, and more.
- Lead salon team members by driving professional development, coaching for improvement, and reviewing performance key metrics.
- Provide professional grooming services for dogs using knowledge of canine characteristics and grooming styles and techniques.
- Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer. Supervisory experience preferred.
- Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered.
- Physical Requirements: This position is non-sedentary. Team Members must have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
Working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.). Lighting and temperature are adequate. Exposure to wet conditions, particularly when bathing dogs. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
BenefitsWe believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. We care about what you care about.
