Grooming Salon Manager
2 days ago
This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business.
Key Responsibilities- Oversee daily operations of the salon, ensuring efficient and effective service delivery.
- Train and coach staff to enhance their skills and knowledge, promoting a culture of excellence.
- Provide exceptional customer service to all pet parents and their dogs, ensuring a positive experience.
- Manage the day-to-day operations of the Groom Shop, including scheduling, safety checklists, and salon audits.
- Assist in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of training requirements.
- Partner with Store Manager to drive business growth, including calling existing and new customers, scheduling appointments, and attending community events.
- Lead salon team members by driving professional development, coaching for improvement, and reviewing performance key metrics.
- Provide professional grooming services for dogs, utilizing knowledge of canine characteristics and grooming styles and techniques.
- Ensure the safety and well-being of animals, including inspecting animals for external signs of parasites, disease, or injury, and reporting findings to pet owners.
- Maintain records of all pet clients, including services provided and vaccination records.
- Operate computer as needed, and complete all documentation associated with job duties.
- 2+ years of experience in a related field.
- High School Diploma required; any suitable combination of education and experience will be considered.
- Preferred knowledge, skills, or abilities include operating and using all grooming tools and equipment, communicating effectively with associates and customers, displaying compassion with animals, and exhibiting attention to detail.
The working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.), with adequate lighting and temperature. Exposure to wet conditions, sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste is possible.
Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for Team Members and customers, and adhere to Company safety training and guidelines.
Physical RequirementsThis position is non-sedentary. It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds is required.
Ability to stand and maintain a stationary position for up to 8 hours while grooming animals, and frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon is necessary.
Ability to utilize grooming instruments, including shears and dryers, and occasionally lift or reach merchandise overhead is required.
Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment is necessary.
Ability to constantly operate store equipment, such as computer, cash register, and other store equipment, and read, write, and count accurately to complete all documentation is required.
Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers, and successfully complete all required training is necessary.
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