Pet Groomer

Job Summary:

This role is responsible for providing exceptional pet grooming services to dogs, utilizing knowledge of canine characteristics and grooming styles and techniques.

Key Responsibilities:

• Deliver outstanding customer satisfaction
• Answer phone calls and schedule appointments
• Assist in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
• Book appointments and greet pets as they come in
• Report all accidents and injuries to the Store Manager promptly
• Follow bathing/grooming procedures as outlined
• Clean ears, clip nails and perform other needed services
• Adhere to customer instruction of clipping pattern desired
• Clip dog's hair according to determined pattern, using electric clippers, combs, and shears
• Comb and shape dogs' coat
• Talk to live animal, or use other non-physical techniques to keep animal calm
• Complete and maintain customer and company forms
• Properly and completely fill out required grooming forms
• Observe all safety rules and procedures and adhere to safety standards
• Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
• Assist in store operations as needed

Requirements:

• Minimum of 1-year experience grooming/styling pets
• Must be comfortable working with dogs and cats
• Must provide own tools (clippers, blades, shears) or be willing purchase required tools
• High school diploma or equivalent
• Successful completion of Paragon Level 1 & 2 training provided by Petsense

Preferred Qualifications:

• Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
• Ability to read, write, and count accurately
• Communicate effectively with customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Read, write, and count to accurately complete all documentation
• Lift and carry pets generally weighing 0-50 pounds
• Work varied hours, days, nights, and weekends as business needs dictate
• Stand and walk for long periods of time
• Safely work around pets and pets' waste

Working Conditions:

• Working environment is favorable, generally working inside with moderate noise
• Exposure to wet conditions, particularly when bathing dogs
• Exposure to cats and dogs of all sizes, breeds, and temperaments
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste