Housekeeping Manager

2 weeks ago


miami, United States Royal Caribbean Group Full time

Housekeeping Manager

Job Summary

  • The Housekeeping Manager is responsible for ensuring the cleanliness and visual appeal of our onboard facilities, providing a seamless and exceptional guest experience.
  • This role requires outstanding hospitality, communication, and organizational skills, as well as effective decision-making abilities.
  • The successful candidate will take ownership of maintaining high standards of cleanliness and ensuring the flawless delivery of all services to our guests.
  • They will establish and maintain a positive working environment, manage performance expectations through open communication, and demonstrate excellent training, leadership development, and recognition skills.
  • They will also maintain a strong floor presence, ensuring team members deliver exceptional customer service to guests through consistent execution of their responsibilities.

Requirements

  • Two to three years of progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship.
  • Preferred bachelor's degree in hospitality management, business administration, or a related field from an accredited college or university.
  • Extensive knowledge of proper cleaning techniques, chemical handling, and safety procedures, as well as requirements and use of equipment, personal protective equipment, and job safety analysis.
  • Knowledgeable about talent assessment techniques, quality service standards, and guest satisfaction, development of crew/management, leadership skills, and coaching abilities for front-line employees and junior management.
  • Knowledge of policies and practices involved in the human resources function.
  • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages, such as Excel, Word, or related Company programs.
  • Working knowledge of financial aspects, budgeting, and cost containment, planning, and future orders, inventories, and C&R.
  • Demonstrates a strong results-oriented management style with proven successes.

How to Apply

Please visit our career website at www.rclctrac.com to explore this opportunity further and submit your application.



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