Account Retention Specialist

2 weeks ago


Victoria, Texas, United States InvoCare Full time
Job Summary: Account Retention Specialist

Fisher Honda-Kia is seeking a highly organized and results-driven Account Retention Specialist to join our team. In this role, you will be responsible for proactively retaining existing customers, identifying opportunities for upselling, and driving sales growth.

Main Responsibilities:
1. Develop and implement effective retention strategies to maintain high customer satisfaction levels.
2. Identify opportunities for upselling and cross-selling vehicle service contracts and other products.
3. Develop and maintain strong relationships with customers to ensure long-term loyalty.
4. Collaborate with colleagues to achieve business objectives and improve customer satisfaction.
5. Analyze customer data to identify trends and areas for improvement.

Requirements:
1. Proven experience in customer-facing roles and account management.
2. Strong communication and interpersonal skills.
3. Ability to work independently and as part of a team.
4. Basic computer and typing skills required.
5. High energy and enthusiasm for customer-facing roles.

Estimated Salary: $38,000 - $58,000 per annum.

Why Choose Us:
• Outstanding company culture and values.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Opportunities for career advancement and professional growth.

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