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Automotive Service Operations Manager

2 months ago

Lubbock, Texas, United States Tate Branch Auto Group Full time
Exciting Opportunity: Service Manager at Tate Branch Auto GroupPosition Overview

Tate Branch Auto Group is in search of a dedicated Service Manager to enhance our service department. The successful candidate will possess a robust background in service management and a strong commitment to outstanding customer satisfaction. Key responsibilities include fostering customer relationships, establishing departmental objectives, and remaining informed about the latest automotive innovations.

About Our Organization

At Tate Branch Auto Group, we prioritize excellence in all facets of our operations. Our foundational values emphasize delivering exceptional customer service, nurturing a supportive workplace culture, and actively engaging with our community. Become part of a company that appreciates your contributions and provides numerous avenues for both personal and professional development.

Employee Benefits
  • Competitive Salary
  • Flexible Work Schedules
  • Comprehensive Health Coverage
  • Generous Paid Time Off and Sick Leave
  • Retirement Savings Plan
  • Continuous Training Opportunities
  • Employee Discounts
Key Responsibilities
  • Assist clients with service inquiries, repairs, and service clarifications
  • Align customer requirements with suitable service solutions
  • Provide ongoing updates and clarifications throughout the service experience
  • Stay updated on new products and features
  • Establish a customer follow-up system to encourage repeat business
  • Supervise service department staff and performance metrics
  • Set objectives and budgets for the service department
  • Maintain a high Customer Service Index rating
Required Qualifications
  • At least 3 years of experience in service management
  • Dedication to superior customer service
  • High school diploma or equivalent
  • Valid driver's license with a clean driving record
  • Team-oriented mindset with a desire for continuous improvement

Tate Branch Auto Group is an equal opportunity employer that values diversity and does not discriminate based on race, color, religion, gender, or any other protected status.