Tissue Bank Relationship Manager

4 weeks ago

Silver Spring, Maryland, United States Elutia Full time

Position Overview:

This role is a key member of the Elutia team, responsible for setting and meeting the Company's short-term goals and objectives. The Tissue Bank Relationship Manager manages all aspects of supplier relationship management with human tissue procurement organizations. This includes forecasting donor needs based on product processing plans, negotiating supply arrangements with supply partners, identifying new supply partners, and managing routine and mid-level communications with partners. In addition, this individual will play an integral role in coordinating activities across Donor Services to ensure appropriate standards for donor review and approval, timely execution of reviews, and forecasting donor releases.

Key Responsibilities:


Manage all aspects of recovery partner relations, including invoicing, monthly reporting, donor record flow, and relationship development.


Manage all routine communication with recovery partners involving family aftercare requests, disposition letters, discards, and recovery error reporting.


Act as one of the primary points of contact to the Elutia Medical Director and manage the gathering of donor records for the purpose of determining donor eligibility.


Ensure all donor recovery data is reported accurately and submitted in a timely fashion to allow key performance indicators to be tracked and improvements to be made.


Communicate with customers as required to coordinate record review and donor release efforts to ensure timely release of donors.


Initiate, investigate, and implement corrective actions for partner non-conformances and work with partners to initiate and close SCARs if required.


Monitor current SOPs to ensure they are current with AATB, FDA, and EBAA standards and are an accurate description of current and/or industry practice and revise accordingly.

Requirements:

· Bachelor's Degree in Health Science or Business-related field.

· Minimum of five years of experience in a regulated industry or in a clinical or hospital setting required.

· Knowledge of diseases and medical terminology is required.

· Medical Background (EMT, Lab Technologist, Nurse, Paramedic, Medical Transcriptionist, Eye Bank/Tissue Bank Industry) preferred.

· Experience with hospital/medical records is required.

· Experience in an FDA-regulated environment, with knowledge of 21 CFR Part 1271, Human Cells, Tissues, and Cellular and Tissue-Based Products (HTC/P) preferred.

· Ability to understand and design policies and procedures based on FDA, AATB, and OSHA regulations.

· Must be an AATB Certified Tissue Bank Specialist or willing to obtain certification within two years of date of hire.

· Ability to work within a team environment and build relationships outside of the department as well as outside the company (suppliers, regulatory agencies, etc.).

· Excellent verbal and written communication skills.

· Ability to juggle multiple tasks and prioritize work appropriately with a focus on timelines and deliverables.

· Ability to drive results through partnership, mutual respect, and trust.

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