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Customer Service Representative

2 months ago

Austin, Texas, United States Mr Greens Produce Inc Full time
About Mr. Greens Produce Inc.

Mr. Greens Produce Inc. is a leading produce distributor in Texas, known for its exceptional customer service and commitment to quality.

Job Summary

We are seeking a highly motivated and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in resolving customer issues, working with clients and vendors, and providing excellent customer service.

Key Responsibilities
  • Customer Service: Answer inbound calls from customers, respond to customer inquiries via phone, email, and chat, and provide excellent customer service.
  • Communication: Facilitate communication among customers, sales, transportation, and warehouse teams.
  • Problem-Solving: Resolve escalated customer issues and work with clients and vendors to resolve concerns.
  • Analysis: Analyze errors committed and provide feedback for improving procedures.
Requirements
  • Communication Skills: Strong communication skills, both verbal and written.
  • Multitasking: Ability to multitask and work in a fast-paced environment.
  • Attention to Detail: Strong attention to detail and ability to prioritize tasks based on deadlines.
  • Technical Skills: Working knowledge of Microsoft Office (Outlook, Word, Excel).
  • Teamwork: Ability to work independently and as part of a team.
  • Education: High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
  • Language: Fluent in English and Spanish preferred.
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position works in an office environment with low to moderate noise levels.
  • Individual sits for long periods of time while operating a keyboard and communicating via telephone.
  • May involve standing/walking as needed primarily on a level surface throughout the day.
  • May include lifting things up to 15 pounds, on occasion.
Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Paid weekly