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Technical Support Analyst

2 months ago

Boston, Massachusetts, United States Insource Services, Inc. Full time
Job Overview

This position is continuously available due to our dynamic hiring requirements and expansion.

Are you an analytical thinker who thrives on daily challenges? If so, Insource Services, Inc. is the right place for you. We seek individuals who embody the principle of 'Doing the right thing at the right time for the right reason.'

Insource Services, Inc. specializes in providing support in HR, Finance, and IT. Our clientele ranges from innovative startups to established nonprofit organizations. We collaborate closely with our clients' teams, equipping them with the essential expertise required to operate and expand their businesses successfully. Our focus is on problem-solving and identifying opportunities for enhancing efficiency for our clients. Ultimately, our mission is to assist our clients in achieving their objectives and business aspirations.

We prioritize our client relationships and are deeply committed to the quality of service we provide. Our operations are guided by our core beliefs, which include:

  • Understanding our clients' culture and vision enhances our partnership
  • Our diverse perspective brings unique value to our clients
  • HR, Finance, and IT are fundamentally about people
  • There are multiple solutions to every problem
  • Acting with integrity is essential
  • Being approachable is integral to our identity
  • Clear and honest communication is vital
  • Content staff contribute to satisfied clients

Key Responsibilities:

  • As part of a service delivery team, provide initial technical support to designated clients, both remotely and on-site. Assist clients with equipment setup, virus elimination, software updates, and hardware issues while effectively communicating with IT Managers.
  • Manage office/desktop and email support on a monthly basis, oversee lab machine rollouts, and participate in monthly technical team meetings to discuss new technologies, case studies, challenges, and service delivery performance.
  • Support both Mac and Windows systems integrated with cloud technologies such as Microsoft Azure, Dropbox, Office 365, Google, and others.
  • Manage small projects as necessary, deliver and retrieve computer equipment, and communicate technical issues and project progress with the Client Manager and Network/Server Engineer.

Qualifications:

  • Demonstrated ability to effectively engage with end-users to identify and resolve technical issues.
  • A strong passion for customer service and technology, coupled with outstanding end-user support skills.
  • Capability to juggle multiple tasks across various clients, industries, and technologies while maintaining professionalism and composure.
  • Proactive and resourceful in resolving issues.
  • A unique ability to collaborate with both business and technical personnel to plan and execute project timelines and deliverables.
  • Familiarity with TCP/IP networking protocols and procedures, as well as relevant Windows workstation operating systems and Microsoft Office products.
  • Previous experience in a customer service role is preferred.
  • A Bachelor's degree is advantageous.

Benefits Offered:

  • Engaging and challenging consulting work without the need for overnight or long-distance travel.
  • Competitive salary package.
  • Comprehensive health, dental, life, short-term, and long-term disability insurance.
  • Generous paid time off policy.
  • Company holidays.
  • Tuition reimbursement program.
  • 401K plan with company matching contributions.

Commitment to Diversity:
At Insource Services, Inc., we value the richness of diverse perspectives and experiences. We strive to create a welcoming and inclusive workplace where every team member feels valued and engaged. We are an equal opportunity employer, providing employment opportunities to all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by law. Insource Services, Inc. also offers reasonable accommodations for qualified individuals with disabilities.