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Club Support Manager

2 months ago

Iselin, New Jersey, United States Planet Fitness Full time

Job Summary:

The Operations Assistant Manager will play a key role in ensuring the smooth operation of our gym, providing exceptional member experiences, and contributing to the financial success of our club.

Key Responsibilities:

  • Staff Management: Assist in recruiting, hiring, training, and developing a high-performing team of Member Service Representatives, Trainers, and Custodians.
  • Customer Service: Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
  • Support Functions: Assist with staff management, provide backup support to the Club Manager as needed, and participate in front desk activities.
  • Facility Maintenance: Oversee cleanliness and maintenance of the facility, ensuring it meets our high standards.
  • Supply Chain Management: Assist in ordering supplies within budget, based on club requirements.
  • Reporting and Analytics: Track statistics and reports (weekly, monthly, and annually) to inform business decisions.
  • Employee Support: Provide backup support for any absent employees.

Requirements:

  • Customer Service Skills: Possess superior customer service skills, preferably in the fitness industry.
  • Industry Experience: Have experience working as a Member Service Representative at Planet Fitness.
  • Leadership Skills: Demonstrate solid supervisory, diplomacy, and listening skills.
  • Technical Skills: Possess basic computer proficiency (Microsoft Suite).
  • Personal Qualities: Be hard working, enthusiastic, and energetic, with strong problem resolution skills.
  • Certifications: Hold current CPR Certification.
  • Education: Possess a high school diploma or GED equivalent.
  • Age Requirement: Be at least 18 years old.