Oral Surgery Coordinator
1 day ago
We are seeking a highly skilled and organized Oral Surgery Coordinator to join our team at 42 North Dental LLC. As a key member of our traveling Oral Surgery team, you will play a critical role in ensuring the smooth operation of our dental practices.
Key Responsibilities- Insurance and Claims Management: Work with offices to manage insurance claims, provide accurate insurance benefits/coverage estimation, and follow up on claim submission and reimbursement.
- Schedule Management: Collaborate with offices to manage Oral Surgery team schedules, ensuring high-quality patient care and productivity.
- Pre-Visit Preparation: Support assigned Oral Surgery teams with pre-visit preparation, day-of-service support, and scheduling support in person and remotely.
- Schedule Optimization: Review all Oral Surgery schedules by practice, confirm appointments, and condense or expand schedules as needed.
- Verifying Patient Information: Verify pre-visit patient insurance and available benefits to assist with providing accurate treatment plans and patient out-of-pocket costs.
- Wait List Management: Coordinate care between different offices and work to find wait-listed patients' openings to be scheduled for their procedures.
- Productive Scheduling: Provide coordination with Oral Surgery and schedule opportunities to build productive schedules in advance of live days.
- Financial Management: Present accurate treatment plans and ensure deposits and POS collections are being executed on.
- Patient Follow-Up: Conduct patient post-surgery calls to ensure patients are doing okay and triage to Oral Surgery when appropriate.
- Supply Management: Ensure all appropriate supplies, medications, and equipment levels are properly maintained.
- Problem-Solving: Leverage practice relationships and communication to condense all Oral Surgery schedules by finding the best place to schedule additions to the Oral Surgery live days.
- Specialty Needs Assessment: Provide input and assessment of specialty needs by location and capacity constraints.
- Conflict Resolution: Solve and anticipate problems and develop solutions proactively.
- Team Support: Remove barriers, so the focus on patient care and meeting goals; support the successful implementation of any departmental changes.
- Team Growth: Support the overall growth of their assigned Oral Surgery teams.
- Staffing Management: Manage staffing levels and temporary support for traveling teams.
- Relationship Building: Actively build relationships and gain support and trust of the Directors and Managers; carry through on tasks and act where support is needed.
- Supply Chain Management: Support efficient supply ordering and inventory management; provide timely management of inventory and supplies needed for patient care.
- Operational Improvement: Identify areas of opportunity for operational improvement and provide feedback to Oral surgeons and support staff and teams on patient satisfaction scores and reviews.
- Red Carpet Experience: Drive Red Carpet patient experiences; through direct patient communication pre-visit, during visits, and post-op follow-up for complex cases.
- Excellent Customer Service Skills
- Clear Speaking and Telephone Voice
- Positive Attitude and Energetic Personality
- Comfortable in Computerized Environment
- Ability to Multitask
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