Member Service Representative
2 weeks ago
Gesa Credit Union is seeking a highly skilled and customer-focused Member Service Associate to join our team. As a Member Service Associate, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and services.
Key Responsibilities- Provide exceptional member service, ensuring that all interactions are professional, courteous, and respectful.
- Solve problems and resolve issues in a timely and effective manner, escalating complex concerns to senior-level positions as needed.
- Develop a comprehensive understanding of our products and services, as well as financial literacy, to effectively communicate with members and provide personalized solutions.
- Offer relevant products and services to deepen member relationships and refer to other expert team members as necessary.
- Make outbound calls to members to establish, grow, and nurture relationships.
- Ensure that branch equipment is functioning properly and escalate any issues to leadership.
- Perform transactions and service requests on member accounts accurately and efficiently.
- Accurately follow all cash handling procedures and balance the cash drawer at the end of each shift.
- Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
- Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
- Assist members with routine fraud disputes.
- High School degree or equivalent required.
- At least one year of customer service experience preferred.
- Some cash handling experience preferred.
- Demonstrate and support credit union values and service standards.
- Attend and engage in community events on behalf of the credit union.
- Maintain confidentiality, control risk, and lead operations in accordance with company policies, procedures, and regulatory requirements.
- Demonstrate a high level of personal integrity and ethics.
- Report for work on time and maintain a schedule of regular attendance.
- Some travel may be required.
- Proficient with varying levels of technology.
- Competitive pay.
- Medical, dental, vision, and life insurance.
- 20 days/year accrual of paid time off - plus 10 paid holidays.
- 401(k) match.
- Incentive program.
- Tuition assistance and student loan repayment.
- Commuter benefits.
- Paid time off to volunteer in the community.
- Product discounts.
- Engaging work environment.
- Rewards and recognition programs.
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