Member Service Representative

2 weeks ago


Pasco, Washington, United States Gesa Credit Union Full time
About the Role

Gesa Credit Union is seeking a highly skilled and customer-focused Member Service Associate to join our team. As a Member Service Associate, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide exceptional member service, ensuring that all interactions are professional, courteous, and respectful.
  • Solve problems and resolve issues in a timely and effective manner, escalating complex concerns to senior-level positions as needed.
  • Develop a comprehensive understanding of our products and services, as well as financial literacy, to effectively communicate with members and provide personalized solutions.
  • Offer relevant products and services to deepen member relationships and refer to other expert team members as necessary.
  • Make outbound calls to members to establish, grow, and nurture relationships.
  • Ensure that branch equipment is functioning properly and escalate any issues to leadership.
  • Perform transactions and service requests on member accounts accurately and efficiently.
  • Accurately follow all cash handling procedures and balance the cash drawer at the end of each shift.
  • Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
  • Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
  • Assist members with routine fraud disputes.
Requirements
  • High School degree or equivalent required.
  • At least one year of customer service experience preferred.
  • Some cash handling experience preferred.
  • Demonstrate and support credit union values and service standards.
  • Attend and engage in community events on behalf of the credit union.
  • Maintain confidentiality, control risk, and lead operations in accordance with company policies, procedures, and regulatory requirements.
  • Demonstrate a high level of personal integrity and ethics.
  • Report for work on time and maintain a schedule of regular attendance.
  • Some travel may be required.
  • Proficient with varying levels of technology.
What We Offer
  • Competitive pay.
  • Medical, dental, vision, and life insurance.
  • 20 days/year accrual of paid time off - plus 10 paid holidays.
  • 401(k) match.
  • Incentive program.
  • Tuition assistance and student loan repayment.
  • Commuter benefits.
  • Paid time off to volunteer in the community.
  • Product discounts.
  • Engaging work environment.
  • Rewards and recognition programs.


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