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Customer Service Representative
2 months ago
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Lourdes Health. As a key member of our staff, you will be responsible for providing exceptional customer service to patients, families, and colleagues.
Key Responsibilities- Register Daily Patients/clients: Accurately and efficiently register patients and clients, ensuring all necessary information is collected and documented.
- Schedule Patient Appointments: Schedule appointments for patients, taking into account their availability and medical needs.
- Perform Medical Records Functions: Maintain accurate and up-to-date medical records, ensuring confidentiality and compliance with regulatory requirements.
- Process Daily Referrals: Process referrals from healthcare providers, ensuring timely and efficient communication with patients and families.
- Provide Exceptional Customer Service: Deliver exceptional customer service to patients, families, and colleagues, responding to their needs and concerns in a timely and professional manner.
- Exhibit Organizational and Time Management Skills: Demonstrate strong organizational and time management skills, prioritizing tasks and managing multiple responsibilities with ease.
- Maintain Current Knowledge: Maintain current knowledge of office equipment and systems, ensuring efficient and effective use of resources.
- Cover for Other Staff: Willingly cover for other staff members when necessary, ensuring continuity of service and support.
- Perform Related Duties: Perform other related duties as assigned or requested, demonstrating flexibility and adaptability.
- Participate in Professional Growth: Participate in professional growth and development opportunities, enhancing skills and knowledge to support the organization's goals.
- Participate in Hospital/Staff Meetings: Participate in hospital and staff meetings, contributing to the development of policies and procedures.
- Compliance with Departmental Requirements: Become knowledgeable and compliant with departmental, hospital, fire/safety/disaster, educational requirements, and personnel policies.
- Confidentiality and Compliance: Maintain confidentiality and comply with the Corporate Compliance Program, adhering to regulatory requirements.
- Support and Adherence to Mission and Values: Demonstrate support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet, as an agent of the Network.
- Continuous Quality Improvement: Participate in the Continuous Quality Improvement process, providing optimum customer service and contributing to the organization's goals.
- Self-Management Skills: Develop and implement self-management skills, enhancing productivity and efficiency.
