Restaurant Supervisor

6 days ago


Dania Beach, Florida, United States Dunkin' Full time

Job Summary:

We are seeking a highly motivated and experienced Shift Team Lead to join our Dunkin' team

The Shift Team Lead will be responsible for leading a team of Crew Members to execute operational Brand standards and deliver a great and friendly guest experience. This role will involve coaching, mentoring, and developing team members to achieve their full potential.

Key Responsibilities:

  • Team Leadership:
    • Support a positive and respectful team environment
    • Communicate shift priorities, goals, and results with team members
    • Provide coaching and feedback to team members to improve performance
  • Operational Excellence:
    • Create and maintain a guest-first culture in the restaurant
    • Resolve guest issues in a timely and professional manner
    • Ensure Brand standards, recipes, and systems are executed consistently
    • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines
  • Profitability:
    • Drive sales goals and results through effective sales strategies
    • Execute restaurant standards and marketing initiatives to increase sales
    • Manage cash over/short during shift to maintain profitability

Requirements:

  • Education:
    • High School diploma or equivalent required
  • Experience:
    • Restaurant, retail, or supervisory experience required
  • Skills:
    • Fluent in English
    • Math and writing skills
    • Basic computer skills

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs, and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

About Dunkin':

Dunkin' is a leading quick-service restaurant chain that serves a variety of hot and iced coffee, donuts, bagels, and other baked goods. With over 13,100 restaurants in 41 countries, Dunkin' is a global brand with a rich history and a commitment to quality and customer satisfaction.



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