Restaurant Supervisor
6 days ago
Job Summary:
We are seeking a highly motivated and experienced Shift Team Lead to join our Dunkin' team
The Shift Team Lead will be responsible for leading a team of Crew Members to execute operational Brand standards and deliver a great and friendly guest experience. This role will involve coaching, mentoring, and developing team members to achieve their full potential.
Key Responsibilities:
- Team Leadership:
- Support a positive and respectful team environment
- Communicate shift priorities, goals, and results with team members
- Provide coaching and feedback to team members to improve performance
- Operational Excellence:
- Create and maintain a guest-first culture in the restaurant
- Resolve guest issues in a timely and professional manner
- Ensure Brand standards, recipes, and systems are executed consistently
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines
- Profitability:
- Drive sales goals and results through effective sales strategies
- Execute restaurant standards and marketing initiatives to increase sales
- Manage cash over/short during shift to maintain profitability
Requirements:
- Education:
- High School diploma or equivalent required
- Experience:
- Restaurant, retail, or supervisory experience required
- Skills:
- Fluent in English
- Math and writing skills
- Basic computer skills
Competencies:
Great Focus:
• Understands and exceeds guest expectations, needs, and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
About Dunkin':
Dunkin' is a leading quick-service restaurant chain that serves a variety of hot and iced coffee, donuts, bagels, and other baked goods. With over 13,100 restaurants in 41 countries, Dunkin' is a global brand with a rich history and a commitment to quality and customer satisfaction.
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