Sales Counselor

About the Role

The Sales Counselor at StoneMor is responsible for providing exceptional customer service and sales support to families and individuals in need of memorial planning services. This role requires a strong understanding of the funeral industry and the ability to effectively communicate with customers to understand their needs and preferences.

Key Responsibilities

• Guide individuals and families through the memorial planning process, providing personalized solutions and recommendations.
• Develop and maintain relationships with customers, understanding their unique needs and preferences.
• Utilize sales presentations and tools to effectively communicate the value of StoneMor's services and products.
• Manage customer interactions, including tours of the cemetery, identification of plot locations, and advising on in-ground burial options, above-ground entombment options, cremation options, memorials, and merchandise.
• Responsible for daily management of CRM and lead data base, including generation of new leads via networking, online, and cold calling, generation of referrals, and categorization of leads (hot, warm, cold).
• Plan and conduct community outreach events to build relationships within the broader community and generate new leads.
• Completes all required paperwork, processes and authorizations required to finalize a sale and deliver the service/product from start to finish.
• Actively participates in supporting services at the location.
• Participates in all sales meetings, communicating effectively with local management and team members regarding activity, progress, and results.

Requirements

• High school diploma or equivalent required with some additional education preferred in a related area such as Business, Marketing, and/or Sales.
• 1 year of sales experience preferred.
• Must possess a valid driver's license and access to a personal vehicle. Offsite appointments will occur in this role including meetings with clients and community events. Mileage reimbursement is provided for travel associated with job duties.
• Proficiency in MS Office (Microsoft Excel and Outlook) required.
• Experience working in a CRM (lead management system preferred.
• Strong attention to detail with problem solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Strong organizational and planning skills in a fast-paced environment.
• Ability to maintain a high level of discretion and confidentiality when handling sensitive information.

Our Investment in You

StoneMor is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including: Medical, Dental, 401k with a company match, Life, Short-Term Disability, Long-term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities & much more

StoneMor is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.