Customer Service Representative

2 days ago


Toms River, New Jersey, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Build and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet and exceed sales targets, driving revenue growth and contributing to the success of the store
  • Stay up-to-date with product knowledge, ensuring that customers receive the best possible advice and recommendations
  • Maintain a clean and organized store environment, adhering to company standards and expectations
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 18 years of age; legally authorized to work in the country of employment
  • Ability to read, write, comprehend, and communicate in English and Spanish
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Availability to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Valid driver's license; reliable transportation
  • Previous experience in sales, customer service, or retail environment
  • Knowledge of paint and paint-related products
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest quality products and services, while fostering a culture of innovation, collaboration, and excellence.

We are an equal opportunity employer, dedicated to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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