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Clinical Call Center Expert

4 weeks ago

Richmond, California, United States Virginia Commonwealth University Health Full time

About the Team:

Our call center team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional customer service. As a Medical Call Center Specialist Senior, you will be working closely with other team members to ensure that all patient interactions are handled efficiently and effectively.

Responsibilities:

  • Collaborate with other team members to resolve patient issues
  • Develop and maintain relationships with healthcare providers and patients
  • Participate in quality improvement initiatives
  • Contribute to the development of customer service strategies

Qualifications:

  • Bachelor's degree in a related field or equivalent experience
  • Minimum 3 years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

Salary Range:

The salary range for this position is $50,000 - $70,000 per year, depending on experience.

Benefits:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous paid time off policy
  • Opportunities for professional growth and development

$1,000 Sign On Bonus:

We are offering a one-time sign-on bonus of $1,000 to new hires who accept an offer.