Villa Operations Manager

11 hours ago


WaileaMakena, Hawaii, United States AccorHotel Full time
Villa Manager Job Summary

We are seeking a highly skilled Villa Manager to join our team at AccorHotel. As a Villa Manager, you will be responsible for ensuring the highest level of cleanliness and maintenance for all 37 Villas and providing exceptional guest service to our guests.

Key Responsibilities:

  • Deliver exceptional guest service and create a memorable stay experience for our guests.
  • Manage the cleanliness and maintenance of all Villas, including prior to arrival, occupied service, and turndown.
  • Liaise with other departments to ensure smooth villa operations, including cleanliness, maintenance, and upkeep.
  • Assist guests with concierge-related activities and work closely with the Concierge team to put together itineraries.
  • Solicit feedback on guest satisfaction and resolve problems in accordance with our Mission Statement and philosophy of colleague empowerment.
  • Review arrival reports and VIPs to ensure all special requirements are met or exceeded.
  • Develop, implement, and sustain guest service standards.
  • Uphold the highest standard of internal and external customer service at all times.
  • Coach and mentor colleagues to create an environment that allows employees to achieve job fulfillment and provides a path for career development.
  • Conduct and participate in monthly communication meetings.
  • Monitor and provide feedback on monthly labor expenses.
  • Participate in yearly budgeting process and strategic planning/marketing planning.
  • Develop, implement, and maintain new incentives to motivate employees and maximize hotel revenue.
  • Ensure effective utilization and productivity of all staff through staff planning, hiring, and scheduling while adhering to budget parameters.
  • Effectively maximize inventory levels during high occupancy/sold out nights.
  • Consistently demonstrate a commitment to personal Guest Service excellence and profitability through special duties as assigned.
  • Actively participate in the Fairmont Kea Lani Maui's committee(s).

Qualifications:

Your experience and skills include:

  • High School diploma or equivalent or vocational training.
  • College or University degree in Hotel Management preferred.
  • Minimum two (2) years previous supervisory/management experience in hotel operations with preference in Front Office operations.
  • Superior leadership and coaching skills with a proven track record of developing and motivating career-minded Front Office professionals.
  • Exceptionally strong guest service orientation and training skills background.
  • Must have cash/float handling experience.
  • Valid Driver's License required.
  • Clean Driver's Abstract.
  • Maui County Liquor Card.

Remote Work:

No

Employment Type:

Full-time



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