Front Office Supervisor

5 days ago

WaileaMakena, Hawaii, United States Marriott International, Inc Full time
Job Title: Front Office Supervisor

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Wailea Beach Resort - Marriott Maui. As a key member of our Rooms and Guest Services Operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.

Key Responsibilities:
  • Process all guest check-ins, verifying guest identity and ensuring accurate account setup.
  • Secure payment and verify/adjust billing, balancing and dropping receipts.
  • Count and secure bank at beginning and end of shift, obtaining manual authorizations and following Accounting procedures.
  • Assist management in training, evaluating, counseling, motivating and coaching employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
  • Develop and maintain positive working relationships, supporting team members to reach common goals and listening and responding appropriately to employee concerns.
Requirements:
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience, preferably in a supervisory role.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
About Marriott International:

Marriott International is a global hospitality leader, with a portfolio of brands that includes Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional service and creating memorable experiences for our guests, and we are seeking talented individuals to join our team.

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