Front Desk Representative

4 weeks ago

Austin, Texas, United States Excel Fitness Full time

Job Summary: We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Excel Fitness. As a key member of our operations team, you will be responsible for providing exceptional service to our members, promoting a positive and welcoming club environment, and ensuring seamless day-to-day operations.

Key Responsibilities:

  • Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
  • Monitor and maintain club cleanliness and atmosphere, ensuring a safe and welcoming environment for members.
  • Ensure all proper training has been completed to operate safely and efficiently.
  • Conduct regular audits to ensure the club is presentable and meets Excel Standard.
  • Process and review daily club activity paperwork and file in appropriate folders.
  • Audit and balance cash drawers on a daily basis.
  • Update and review daily club reports and complete any corresponding data entry documents.
  • Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment.
  • Adhere to company policies and guidelines and address any minor infractions.
  • Provide a safe and secure environment for all members.
  • Communicate with members and create a high level of customer service.
  • Stock retail and promotional items for the following shift.
  • Perform daily club inspections and complete assigned cleaning sections.
  • Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
  • Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations for inventory orders.
  • Stay up to date on all required certifications and training courses.
  • Communicate with, promote, tour, and assist prospects and potential members.
  • Assist General Manager and Assistant Manager with club promotions, training, and implementation of operational strategies.
  • Ensure the facility complies with all state and federal laws and insurance requirements.
  • Operate and assist members with the use of tanning, hydro, and Total Body Enhancement Equipment, and ensure all applicable paperwork and procedures are adhered to.

Requirements:

  • Must be at least 18 years of age or older.
  • HS diploma or equivalent required.
  • Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
  • Great communication skills with internal and external customers.
  • Must be team-oriented, motivated, and well-organized.

Benefits:

  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay.
  • Every Team Player receives a FREE Planet Fitness Black Card Membership.
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.

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