Training Development Manager

4 days ago

Elk Grove, California, United States Apple Full time
About the Role

As an Instructional Designer at Apple, you will play a key role in creating innovative training experiences that support the growth and development of our Advisors. You will work closely with business partners to identify training needs and develop instructor-led, web-based, and virtual training using cutting-edge technology and creative solutions.

Key Responsibilities
  • Partner with multiple teams to forecast potential contact drivers, plan troubleshooting, and curate a learning experience that meets our Advisors' needs.
  • Challenge learners' understanding through relevant activities, author measurable learning objectives, and develop materials that promote transfer, retention, and application.
  • Design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies.
  • Work with partners to conduct training needs analyses and design learning objectives following Bloom's Taxonomy.
  • Build experiential activities appropriate for targeted learners and work closely with subject matter experts to craft, revise, and maintain training content.
  • Develop valid assessment questions that correlate to learning objectives and assist with question vetting and updating.
Requirements
  • Minimum 3+ years of instructional systems design experience on projects involving adult learning audiences.
  • Experience crafting simulated learning solutions.
  • Ability to effectively navigate ambiguity.
  • Experience analyzing, building, and assessing curricula for asynchronous and synchronous classroom-based or virtual training environments.
  • Superb written and verbal communication skills and proficiency writing instructional content.
  • Shown ability to work effectively on multiple projects simultaneously.
  • Proficiency with word processor and presentation software applications including Pages and Keynote.
  • Fluency with instructional systems design models and methodologies, authoring tools, and learning management systems integration.
  • Bachelor's Degree or equivalent experience.
Preferred Qualifications
  • Effectiveness working with global and virtual teams.
  • Experience with project management and time management tools and methodologies.
  • Experience authoring training content in a LCMS.
  • Exposure to Web authoring and multimedia tools such as basic HTML, Dreamweaver, and Photoshop.
  • Experience with JavaScript and CSS a plus but not required.
  • Call center or customer service exposure and experience.
  • Master's or higher degree in a related field a plus.
What We Offer

At Apple, we offer a competitive compensation package, including a base pay range of $89,800 to $135,500, depending on skills, qualifications, experience, and location. You will also have the opportunity to become an Apple shareholder through participation in our discretionary employee stock programs. Additionally, you will receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses related to advancing your career at Apple.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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