International Freight Forwarding Manager

1 week ago

Austin, Texas, United States Fedex Ground Full time
Job Title: International Freight Forwarding Manager

We are seeking an experienced International Freight Forwarding Manager to join our team at FedEx Logistics. As a key member of our operations team, you will be responsible for managing and expanding our relationships with national customers, providing exceptional customer service, and driving business growth.

Key Responsibilities:
  • Manage and expand relationships with two or more national customers with potential annual net revenue greater than $500K.
  • Develop and maintain strong business relationships with customers' main contacts to provide high-level customer service.
  • Maintain and ensure profitability of accounts by offering and/or expanding current services and adding new services.
  • Work with sales and operations to set up new accounts, develop SOPs, build pricing tables, and databases.
  • Serve as primary communication link between customer and various functional and geographical areas within our company.
  • Identify, communicate, and resolve problems/needs.
  • Set up new accounts within range, develop and maintain standard operating procedures, and ensure all systems records are kept up to date.
  • Manage/develop and implement customer satisfaction measures, quality metrics, and assess performance standards based on customer requirements.
  • Access internal and external expertise to provide customer counsel on government import, export, and product requirements.
  • Coordinate, analyze, and present data for key performance indicators (KPIs) and service quality indicators (SQIs) for top and mid-tier customer service.
  • Maintain standard operating procedures (SOPs), prepare quarterly business review (QBR) with top and mid-tier customers.
  • Generate special manual reports to meet customer needs.
  • Participate in QBR meetings with customers via phone or face-to-face meetings.
  • Review Letters of Credit.
  • Monitor, address, and delegate all iServe Cases.
  • Responsible for EDI implementation projects.
  • Responsible for IT projects related to customer.
  • Responsible for lane development.
  • Responsible for meeting KPI goals set by customer.
Requirements:
  • Bachelor's degree or equivalent preferred.
  • Five years of experience in international freight forwarding in operations and/or sales services activities.
  • Strong communication skills (oral and written) to organize ideas and make clear, logical, and persuasive presentations.
  • Familiarity with ocean, air, warehouse, and surface transportation procedures.
  • Strong interpersonal skills to develop and maintain effective relationships with customers, managers, and supervisors.
  • A high standard of performance to promote quality both internally and externally.
  • Demonstrated project or account management skills.

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