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Customer Service Branch Associate

1 month ago

Miami FL USA, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused Branch Associate to join our team at Sherwin-Williams. As a Branch Associate, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our branch.

Key Responsibilities
  • Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping.
  • Load and unload products from deliveries, ensuring safe and efficient handling.
  • Operate and maintain warehouse vehicles and equipment, adhering to safety protocols.
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services.
  • Process sales transactions accurately and consistently, following company policies and procedures.
  • Deliver products to customers in a safe and timely manner, ensuring a positive customer experience.
  • Communicate and cooperate with supervisors and coworkers, fostering a collaborative team environment.
  • Maintain a clean and safe working environment, optimizing space utilization and adhering to quality service standards.
  • Ensure the stockroom is organized, adhering to inventory control procedures and assisting with bi-annual inventory reviews.
  • Operate tinting, mixing, and color matching equipment as needed, following established procedures.
Requirements
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must have a valid, unrestricted Driver's License.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, with or without reasonable accommodation.
Preferred Qualifications
  • High School diploma or GED.
  • At least one year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.
  • At least one year of work experience in customer service, retail, or sales.