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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Sales Associate at E-Z Mart Inc.
Key Responsibilities- Customer Service: Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a professional and courteous manner.
- Sales Floor Management: Maintain a clean and organized sales floor, including restocking shelves, facing merchandise, and ensuring a visually appealing store environment.
- Upselling and Suggestive Selling: Identify opportunities to upsell and suggest complementary products to customers, enhancing their shopping experience and driving sales growth.
- Brand Ambassadorship: Promote our brand by encouraging customers to join our loyalty rewards program and highlighting the exclusive benefits and personalized offers they can enjoy.
- Cash Handling: Accurately manage cash transactions, handle customer payments, and maintain a secure and efficient cash handling process.
- Safety and Security: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
- Team Collaboration: Work collaboratively with colleagues to ensure smooth store operations, providing support and assistance as needed.
- Facility Maintenance: Maintain a clean and inviting store environment, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
- Environmental Stewardship: Participate in maintaining a clean and welcoming outdoor space, contributing to a positive environmental impact and a great customer experience.
- Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
- Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
- Communication Skills: Ability to read, write, speak, and understand English effectively.
- Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
- Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
- Personality Traits: Friendly demeanor, ability to work well in a team, and a knack for making people feel welcome.
For information on benefits offered, please click on the hyperlink.
