Customer Service and Sales Representative

2 weeks ago


Sulphur, Louisiana, United States Fastwyre Broadband Full time
Job Summary

The Customer Service Representative is a crucial member of our team, responsible for delivering exceptional customer experiences and driving sales growth. Key responsibilities include explaining products and services to customers, ensuring individual, team, and company goals are met, and providing information on application and installation procedures.

Key Responsibilities
- Maximize customer revenue opportunities through product and service explanations
- Sell products and services, ensuring individual, team, and company goals are met
- Provide detailed information on service applications, installations, and policies
- Perform administrative duties related to telephone, cable television, and internet services
- Verify customer information and process service orders
- Assist customers with billing questions and issues

Requirements
- High school diploma or equivalent required, plus 1+ year customer service/sales experience
- Basic telephony and cable television experience preferred

What We Offer
- A dynamic work environment with opportunities for growth and development
- Competitive compensation and benefits package
- The chance to work with a leading provider of innovative broadband solutions

About Us
Fastwyre Broadband is a forward-thinking company committed to delivering exceptional customer experiences and innovative broadband solutions. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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