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Cold Deli Department Lead

2 months ago

Houston, Texas, United States Fiesta Mart LLC Full time

Job Summary:
We are seeking a highly skilled and experienced Assistant Deli Manager to join our team at Fiesta Mart LLC. As a key member of our deli department, you will be responsible for assisting the manager with the overall operation of the Cold Deli department, providing high-quality merchandise to maximize sales and profit while maintaining excellent customer service.

Key Responsibilities:
- Provide an open-door atmosphere conducive to high associate morale and excellent customer service.
- Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service, and thank customers in a prompt, courteous, friendly, and business-like manner.
- Ensure the department achieves the standards of performance as outlined in the work plan.
- Conduct and facilitate department meetings.
- Ensure all new department associates receive proper review and training of job descriptions, goals, and objectives.
- Ensure fair and consistent treatment in administering discipline to promote high associate morale.
- Responsible for assisting the department manager with inventory, security, and expense control of the department.
- Ensure company standards of safety, proper food handling practices, sanitation, and productivity are achieved.
- Practice proper sanitation procedures.
- Ensure compliance with company policies and procedures, and thus compliance with all state and federal laws applicable to our industry (i.e., scheduling/labor laws, dress code, sanitation regulations, etc.).
- Resolve customer complaints to the full satisfaction of the customer.
- Ensure the department is merchandised in accordance with the needs of the community.
- Train and develop associates in accordance with company policy and procedures.
- Order, receive, unload, and store deliveries; store, price, date, rotate, and stock product and prepare product for display and sale.
- Keep all products rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
- Effectively control proper storage limiting shrink and damaged goods.
- Achieve and maintain department's merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.).
- Assist the department manager with planning work schedules and breaks; achieve payroll consistently by scheduling within budget.
- Ensure all wage and hour policies and regulations are adhered to.
- Maintain accurate records. Respond timely to all location mail, reports, and records.
- Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
- Offer product samples, answer product questions, and offer assistance in finding or suggesting product selection.
- Prepare special orders that are requested by customers (i.e., party platters, meat cuts, etc.).
- Helping to minimize all department expenses without compromising department conditions or customer service level (i.e., payroll, supplies, insurance cost).
- Delegate and use initiative, ingenuity, and good judgment to act on opportunities and solve problems.
- Ensure sales and work area are swept clean, orderly, and free from safety hazards; report hazards to management. Operate and clean department equipment and tools.
- Exercise proper safety practices when lifting or moving product or using equipment.

Secondary Responsibilities:
- Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Clean utensils, work tables, wipe counter tops, and front of display cases.
- Present a favorable impression in dress, personal hygiene, and business attitude.
- Ensure department associates adhere to company dress code standard (i.e., name tags, personal hygiene, etc.).
- Verify price checks for customers as needed.
- Ensure all product labels, signs, and prices are aligned with product.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs, or property defacement.
- Other duties assigned by management.

Requirements:
- Prefer a minimum of High School diploma or GED equivalent.
- Must be at least 18 years of age.
- Excellent customer service skills.
- Successful experience in the deli/seafood operation (i.e., merchandising, ordering, inventorying, and pricing).
- Be knowledgeable and familiar with the duties of every position in the Cold Deli department, including procedures, policies, and operations.
- Ability to display initiative and work with limited supervision.

Competencies:
- Never: 0%, Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%

Physical Demands:
- Occasionally: Sitting, pushing and pulling up to 150 lbs., climbing up to 6 foot height, kneeling, and crouching.
- Frequently: Carrying up to 20 lbs., lifting up to 50 lbs., bending, balancing, stooping, and reaching waist/overhead level.
- Continuously: Standing on tile/concrete, walking on tile/concrete, manual dexterity, talking, seeing, hearing, and smelling.

Safety Risk Factors:
- Occasionally: Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), and nuisance dust, fumes, sprays, and hazardous cleaning solutions.
- Frequently: Slippery floor surfaces, twisting of back and neck, and contact with sharp objects.
- Continuously: Hazardous equipment (mechanical moving parts).

Other:
- Varied, irregular schedules.
- Working environment involves inside store environment with potential exposure to cold conditions.