Regional Support Specialist

3 days ago


Plano, Texas, United States Motion Recruitment Partners LLC Full time
Job Title: Regional Support Tech

We are seeking a highly skilled Regional Support Tech to join our team at Motion Recruitment Partners LLC. As a Regional Support Tech, you will be responsible for providing high-level technical support to our regional offices and field locations.

Key Responsibilities:
  • Promptly and professionally respond to requests for technical assistance and escalations from the Managed Service Provider (MSP) helpdesk and others.
  • Proactively visit field locations on a rotating basis to ensure IT equipment is effective, reliable, neatly and professionally installed, correctly inventoried, and user/site issues are addressed and/or escalated.
  • Configure, deploy, and support various computer equipment, networking equipment, phones, hotspots, audio-video, and other equipment and software.
  • Provide hands-on and after-hours support as needed to ensure the regional offices and field locations are fully operational.
  • Communicate, resolve, and document issues in a professional and timely manner.
  • Perform software installation and troubleshooting.
  • Assist with various projects as needed.
Requirements:
  • High School diploma
  • Bachelor's degree in relevant technical field preferred
  • Minimum of 3 years prior service desk or similar IT experience required
  • MCSE, MCSA, MCITP, or other equivalent desktop certifications preferred
  • High-level of proficiency with Windows 7, Windows 10, and Microsoft Office
  • Entry-level understanding of networking principles
  • Strong troubleshooting/problem solving skills
  • Professional communication and customer service skills both written and oral
  • Strong organizational skills with a keen ability to prioritize and multi-task
  • Ability to work with minimal supervision
Benefits:
  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan

Motion Recruitment Partners LLC is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.



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