Store Manager

2 months ago


Portland, Oregon, United States Safelite Full time
About the Role

The Store Manager is a key leadership position at Safelite, responsible for overseeing the daily operations of our retail stores. This role requires a strong focus on quality and service, ensuring that our customers have a memorable experience.

Key Responsibilities
  • Lead and manage a team of retail store employees, providing coaching and guidance to ensure excellent customer service and quality workmanship.
  • Oversee the daily operations of the store, including inventory management, cash handling, and staffing and scheduling.
  • Drive team performance to meet or exceed key performance indicators (KPIs) and company goals, including customer satisfaction, quality metrics, and compliance with regulations.
  • Collaborate with other field leaders to ensure that all technicians are SafeTech certified and performing quality installs or repairs on every job.
  • Provide world-class customer service by responding quickly to client complaints and warranty issues.
Requirements
  • High School Diploma/GED/Equivalent or 5-7 years of leadership/supervisory experience.
  • Valid state-issued driver's license required.
  • 3+ years of leadership experience with an innovative approach toward incenting performance.
  • 3-5 years of experience in retail or service center environments; automotive experience preferred.
  • Proficiency with Microsoft Office Suite, web applications, and general office equipment.
  • Excellent communication skills with the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
About Safelite

Safelite is a leading provider of auto glass repair and replacement services. We're committed to building a fulfilling career and encouraging our employees to have a life. We offer a competitive weekly pay and bonus opportunities, a benefits package including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.


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