Insurance Account Manager

21 hours ago

Omaha, Nebraska, United States First Insurance Group Full time
Job Summary

We are seeking an experienced and skilled Associate Account Manager to join our team at First Insurance Group. As an Associate Account Manager, you will be responsible for providing exceptional service to our clients, working closely with our Sales Executives and Account Managers to ensure seamless customer experiences.

Key Responsibilities
  • Assist department team members with general service needs, including processing evidence of coverage, auto ID cards, ordering endorsements, and entering applications.
  • Provide administrative support to staff and clients, including answering phones, greeting visitors, processing mail, and scheduling meetings.
  • Maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow.
  • Follow agency and department procedures as outlined by management.
  • Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI).
  • Maintain, develop, and pursue technical knowledge through newsletters, bulletins, seminars, trade publications, or other educational opportunities.
  • Maintain regular and consistent attendance.
What We Offer
  • Competitive Pay: We strive to pay our employees a competitive market compensation.
  • Benefits: Health, dental, vision, HSA with employer contributions, 401k, employer-paid short-term & long-term disability, life insurance.
  • Dress Code: Dress for your day - bring your whole self to work so you can be as comfortable at work as you are in your personal life.
  • Flexibility: Time back in your day? We got you. A 37.5 work week and telecommuting options as well as PTO starting at 3 weeks/year.
  • Wellness: Mental health support and resources are available through our free EAP program. You can also stretch away the stress 24/7 by participating in workout classes (available to remote employees too) or accessing our Omaha in-office gym.
  • Education: Like to go back to school? Learn something new? We'll provide tuition reimbursement to support you in your goals.
  • Fun working environment: Who likes a boring working environment? No one. We have plenty of fun with frequent company outings, food days, and fun competitions to name a few.
Requirements
  • Excellent verbal and written communication skills.
  • Strong organizational skills.
  • High degree of proficiency in Microsoft Office products (Word, Excel), electronic mail system, and all other agency automation software.
  • Proficiency in office equipment such as computer, calculator, copier, phone, and fax machine.
  • Proficiency in word processing and typing skills.
  • Strong respect for confidentiality.
  • Regular and consistent attendance.
  • Ability to observe safety and security procedures and use equipment and materials properly.
  • Ability to conform with and abide by all workplace policies, work procedures, and instructions.
  • Ability to establish and maintain effective working relationships with company employees and external contacts.
  • High school diploma or equivalent.
  • Valid Driver's License.
  • Ability to obtain required formal insurance education (e.g., INS, AAI, and/or Resident Property and Casualty Agent's license).

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