Automotive Service Representative

1 week ago


Bentonville, Arkansas, United States McLarty Daniel Ford Full time
Service Advisor Position

McLarty Daniel Automotive is seeking a skilled Service Advisor to join our team. The ideal candidate will have a passion for delivering exceptional customer service, a strong understanding of automotive repair procedures, and excellent communication skills.

Job Description

The Service Advisor will be responsible for interacting with customers, gathering relevant information, and communicating with technicians to ensure seamless service delivery. This role requires a high level of organization, attention to detail, and ability to multitask.

Main Responsibilities:

  1. Foster positive relationships with customers, addressing their concerns and providing solutions
  2. Collect and analyze customer information to determine required services
  3. Coordinate with technicians to ensure timely completion of repairs and maintenance
  4. Prepare detailed estimates of labor and parts costs
  5. Update customers on service progress and communicate completed work
  6. Verify invoice accuracy and resolve any discrepancies

Qualifications:

  • A minimum of 2 years of experience in a service-related role
  • Proven track record of achieving high customer satisfaction ratings
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Basic computer skills and familiarity with industry software

Compensation: $50,000 - $90,000 per year, depending on experience



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