Branch Service Manager

2 weeks ago


Jessup, United States Penske Truck Leasing Full time
Job Summary

A Branch Service Manager at Penske Truck Leasing is responsible for overseeing the maintenance and repair of diesel shop equipment, ensuring the shop floor is managed efficiently, and handling minor administrative tasks. The successful candidate will be responsible for managing a team of technicians and maintenance supervisors to achieve business objectives and meet customer demands.

Key Responsibilities
  • Manage preventative maintenance scheduling, quality, and customer satisfaction
  • Listen to and resolve customer complaints regarding services, products, or personnel
  • Hire, train, and evaluate personnel
  • Assure that each direct report understands the company objectives
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services
  • Provide staff with assistance in performing difficult or complicated duties
  • Plan and prepare work schedules, and assign associates to specific duties
  • Attend company meetings to exchange product information and coordinate work activities with other departments
  • Prepare sales and inventory reports for management and budget departments
  • Formulate pricing policies according to profitability requirements
Requirements
  • At least 3 years of previous work experience in diesel shop maintenance required
  • At least 1 year of supervisory experience required
  • Associates Degree (business or technical) or Vo-Tech Graduate preferred
  • Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
  • Strong written/oral communication and people management skills required
Benefits

Penske offers an excellent benefits package, including competitive pay, comprehensive health insurance, and a 401(k) plan. To learn more, visit our website.

Penske is an Equal Opportunity Employer.



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