Branch Service Manager
2 weeks ago
A Branch Service Manager is responsible for overseeing the maintenance and administrative tasks at a Penske facility. This role involves managing the shop floor, supervising maintenance staff, and ensuring the location meets business objectives and customer demands.
Key Responsibilities- Manage preventative maintenance scheduling, quality, and customer satisfaction
- Listen to and resolve customer complaints regarding services, products, or personnel
- Hire, train, and evaluate personnel
- Assure that each direct report understands the company objectives
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services
- Provide staff with assistance in performing difficult or complicated duties
- Plan and prepare work schedules, and assign associates to specific duties
- Attend company meetings to exchange product information and coordinate work activities with other departments
- Prepare sales and inventory reports for management and budget departments
- Formulate pricing policies according to profitability requirements
- At least 3 years of previous work experience in diesel shop maintenance required
- At least 1 year of supervisory experience required
- Associates Degree (business or technical) or Vo-Tech Graduate preferred
- Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
- Strong written/oral communication and people management skills required
The associate must be able to work safely at heights using applicable ladders and elevated working platforms. The associate must be able to see and hear in order to safely navigate the work environment. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Compensation and BenefitsThe annual salary for this position is $78,200 - $103,600. Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more, visit https://penske.jobs/benefits
Penske is an Equal Opportunity Employer.
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