Lead Quality Assurance Specialist
1 day ago
At Hilton Grand Vacations, we are seeking a highly skilled and experienced Lead Quality Assurance Specialist to join our team. As a key member of our Quality Assurance department, you will be responsible for providing day-to-day guidance and support to our QA team, working closely with the QA Manager to develop and implement consistent practices within the department.
Key Responsibilities:- Develop and maintain team schedules for Manager approval
- Maintain PTO requests and PTO calendar
- Monitor, focus, and drive team engagement and maintain positive morale
- Develop, coach, and assist in training QA team on proper document procedures
- Conduct trainings for QA teams and Sales
- Manage QA Performance regarding KPIs
- Generate reports and documents by using HGV software and system programs
- Review documents for accuracy and coordinate with Contracts Processing office
- Review real estate documents with clients
- Answer owner's questions and be prepared to overcome any objections
- Notarize documents and assist with the deeding process
- Prepare business letters as needed to communicate HGV related information to clients
- Ensure scheduled contract payments are processed or being followed up on
- Review mail outs for accuracy prior to being uploaded to mobile notary service website
- Review executed documents prior to being mailed back by mobile notary service
- Assist with various projects and programs for QA dept
- High school/GED
- Minimum of 2 years of experience in hospitality or customer service
- Minimum of 2 years of Quality Assurance experience in the vacation ownership industry
- 2-4 years of related experience
- Proficient with Microsoft Office including Word, Excel, and Outlook
- Flexible schedule
- BA/BS/Bachelor's Degree
- 2+ years of management or supervisory experience
- Previous training and development experience
- Prior supervisory experience
- Experience in direct sales within the vacation ownership industry
- Fluency (reading/writing/speaking) in Japanese and business level English
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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