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Service Support Representative

2 months ago

Bedford, Indiana, United States Indiana Farm Bureau Full time

Customer Service Representative - Part-time

Overview:

As a Customer Service Representative, you will play a vital role in enhancing customer satisfaction and loyalty by delivering exceptional service and support.

Key Responsibilities:

  • Engage directly with customers to provide comprehensive product and service information.
  • Assist Agents with sales and marketing initiatives while supporting office operations, including appointment scheduling, insurance quoting, and call management.
  • Identify effective solutions to customer issues, ensuring satisfaction while adhering to company policies.
  • Collaborate with relevant departments to facilitate problem resolution.
  • Foster strong relationships with customers, consistently striving to exceed their expectations and understand their unique needs.
  • Organize and prioritize tasks effectively to meet business goals, focusing on continuous improvement.

Qualifications for Success:

  • High School diploma or equivalent.
  • Willingness to obtain a Property and Casualty insurance license within two years.
  • Background in insurance or claims is advantageous.
  • Strong communication skills to address the diverse needs of various audiences.
  • Numerical proficiency to handle mathematical transactions accurately.
  • Attention to detail and a commitment to accuracy.

Benefits:

  • Work-life balance is a priority.
  • Paid vacation and sick leave.
  • 401K plan with matching contributions.
  • Standard Monday to Friday work schedule.
  • Potential for annual bonuses up to 20% of salary.
  • Incentives and contests to promote engagement.
  • Competitive pay based on experience.
  • Team-oriented work environment.

Education:

High School diploma or higher is required.

Job Category: Marketing

Job Type: Part-Time