Customer Support Representative
2 weeks ago
Customer Service
Company Overview
At SeaArk Boats, we pride ourselves on our legacy of craftsmanship and commitment to quality since 1992. As part of the Correct Craft family, our dedicated team of over 150 professionals works collaboratively to create durable boats that foster cherished family memories. We believe in treating every team member as family, and together, we strive to enhance our collective journey.
Role Overview
We are seeking a passionate individual to join our customer service team. Your primary goal will be to ensure that our customers have exceptional interactions with our brand and products. You will play a crucial role in our customer service operations, focusing on achieving high levels of customer satisfaction.
Key Responsibilities
- Deliver outstanding customer care that aligns with our quality standards.
- Evaluate, process, and respond to customer inquiries effectively.
- Utilize critical thinking skills to resolve issues and provide solutions.
- Relay customer feedback to relevant departments.
- Foster and maintain positive relationships with colleagues.
- Gain experience across various functions, including sales, marketing, and events.
Qualifications
- Proficient in managing multiple tasks with frequent interruptions while meeting deadlines.
- Assist customers in selecting appropriate products.
- Conduct research on new marketing opportunities and strategies.
- Skilled in data entry and computer usage.
- Experience in telephone sales and customer inquiries.
- Maintain professional communication standards.
- Strong verbal and written communication abilities.
- Typing speed of 40 words per minute.
- Advanced proficiency in Microsoft Office Suite.
- Minimum of 1 year of experience in a customer service role within the boat or automotive manufacturing sector.
Why Join Us?
Become part of a company that prioritizes its people, performance, and community engagement. Enjoy competitive benefits, including health, dental, vision, and life insurance, a 401K plan, paid holidays, paid time off, and education assistance.
Your information will be kept confidential in accordance with EEO guidelines.
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