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Retail Operations Supervisor

2 months ago


Middleton, Massachusetts, United States Rockys Ace Hardware Full time
Management Role Reporting to Store Manager

Become a vital part of our team as a Retail Operations Supervisor.

  • Experience a healthy work/life balance with store hours concluding by 8pm at the latest.
  • Enjoy a 401K employer match.
  • Benefit from a generous store discount.
  • Receive company-paid Basic Life Insurance of $20K.
  • Get company-paid Accidental Death & Dismemberment coverage of $20K.
  • Access company-paid Long-Term Disability coverage.
Job Overview
  • Key Responsibilities:
  • Manage store opening and closing procedures.
  • Ensure the safety and security of the store environment.
  • Oversee tasks delegated to store team members.
  • Facilitate training for store staff.
  • Supervise in-store personnel to achieve optimal performance.
  • Ensure accurate inventory management.
  • Conduct inventory order placements.
  • Meet sales and productivity targets.
  • Maintain store equipment in safe working order.
  • Implement promotional strategies to enhance store traffic.
  • Deliver exceptional customer service by assisting customers and addressing complaints.
Qualifications, Knowledge, Skills, and Abilities
  • Required Qualifications:
  • Associate's degree or equivalent experience preferred.
  • Proven track record in retail supervision.
  • Language Skills: Proficient in reading and interpreting various documents.
  • Mathematical Skills: Capable of performing calculations and analyzing figures.
  • Reasoning Skills: Ability to solve practical issues effectively.
  • Computer Proficiency: Familiarity with retail computer systems and software.
  • Licenses and Certifications: None required.
Supervisory Duties
  • Guide the performance and tasks of store team members.
  • Ensure outstanding customer service is delivered consistently.
Work Environment:
  • Moderate noise levels are typical.
  • Flexible hours are necessary due to the demands of the retail environment.
Physical Requirements:
  • Ability to lift, bend, climb, and demonstrate manual dexterity.
  • Capability to stand and walk for extended periods.
  • Experience in handling merchandise and using store equipment.
Education

High School Diploma/GED; College Degree preferred in relevant field.

Skills

Detail relevant experience from previous roles and any additional qualifications that may enhance the suitability for this position.

Equal Opportunity Employment

All applicants are considered without regard to race, creed, or other protected characteristics.

Notification and Agreement

Employment is at-will, meaning termination can occur with or without cause. All information provided must be accurate and complete.