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Inside Sales Representative

2 months ago

Charlotte, North Carolina, United States Associated Materials Full time

Company Overview:

Associated Materials / Alside is a prominent player in the exterior building products industry, focusing on both residential and commercial sectors. Our commitment to innovation and excellence has driven our transformation since 2022, emphasizing the importance of our workforce and operational efficiency.

Position Overview:

The Inside Sales Representative plays a vital role within our Supply Center, dedicated to providing exceptional service to our clientele. This position involves engaging with customers to understand their unique needs and ensuring their satisfaction through effective communication and support.

Key Responsibilities:

  • Deliver outstanding customer service by addressing inquiries and needs promptly and accurately.
  • Maintain an extensive knowledge of our product offerings.
  • Resolve customer concerns and questions efficiently.
  • Conduct inside sales activities as required.
  • Utilize consultative selling techniques to enhance customer relationships.
  • Establish and nurture new customer accounts.
  • Prepare quotes and process customer orders with precision.
  • Coordinate product deliveries and keep customers informed.
  • Manage inventory replenishment orders.
  • Adhere to safety protocols and promote a secure work environment.
  • Assist the Supply Center Team in achieving business objectives.
  • Ensure accurate order entry and follow through on directives from management.
  • Perform additional tasks as necessary to support the team.

Qualifications:

  • Proven ability to multitask and make informed decisions in a dynamic environment.
  • Ability to remain composed under pressure.
  • Results-oriented mindset.
  • Self-motivated with a positive outlook.
  • Strong time management skills.
  • Detail-oriented and organized.
  • Excellent communication skills, both written and verbal.
  • Willingness to learn and adapt to new technologies.

Physical Requirements:

  • Frequent standing, walking, and bending.
  • Ability to lift items as required by the Supply Center.

Work Environment:

  • Warehouse and office atmosphere.
  • Exposure to forklifts and other operational equipment.
  • Compliance with Personal Protective Equipment guidelines.
  • Varied temperature conditions.
  • Regular use of communication devices such as computers and phones.

Preferred Qualifications:

  • College degree is advantageous.
  • 2+ years of experience in a retail or wholesale setting with a focus on customer interaction.
  • Familiarity with Microsoft Excel, Office, and Outlook.
  • General knowledge of the building industry is a plus.

At Associated Materials, we are committed to providing equal employment opportunities to all individuals, ensuring a diverse and inclusive workplace.