Inside Sales Center Representative
1 week ago
Role Overview
We are seeking a highly motivated and results-driven Inside Sales Center Agent to join our team at Renewal by Andersen. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.
Key Responsibilities
- Respond to customer inquiries via telephone and provide professional and ethical representation of our products.
- Successfully complete training to become knowledgeable on our systems and processes.
- Manage inbound and outbound calls to potential and existing customers, setting up in-home appointments as needed.
- Enter required data in our system to support customer requests and activity.
- Present our products to potential customers via phone, highlighting their advantages and benefits.
- Schedule in-home consultations and quotes with our product specialists.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of prior sales center and/or customer service-related work experience.
- Ability to work in an office setting when handling customer inquiries and requests.
- Proficient in English and bi-lingual is a plus.
- PC skills include proficiency in working with a keyboard and mouse and the ability to browse web-based applications.
What We Offer
- Competitive hourly rate of $17 per hour, with a $1 increase after 90 days.
- A 20% bonus structure based on performance metrics.
- A comprehensive benefits package, including 401(k), dental insurance, health insurance, life insurance, paid time off, and vision insurance.
- Tuition reimbursement and opportunities for professional growth and development.
Work Environment
Our Inside Sales Center is a fast-paced and dynamic environment that requires strong communication and interpersonal skills. As a member of our team, you will have the opportunity to work in a collaborative and supportive environment, with a focus on delivering exceptional customer service and sales support.
Availability
We are seeking candidates who are available to work a variety of shifts, including days, evenings, and Saturdays. Our call center hours are Monday through Thursday from 8am to 8pm, Friday from 8am to 6pm, and Saturday from 9am to 3pm.
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