Strategic Merchandising Operations Manager
5 days ago
The Sr. Mgr-Merchandising Operations is responsible for strategic oversight and execution of work and projects within a key functional area of Merchandising Operations. This role leads a team of individual contributors and managers that executes the processes and projects within a functional area.
Key Responsibilities- Analytics: Assist with defining segmentation, define solution reporting/capabilities required, and provide direction/recommendations and collaborate with DACI/IT.
- Building Relationships: Develop organization-wide partnerships, high degree of acceptance, recognition, trust, and influence with others, ability to reach a win/win, and proactively network stakeholders.
- Communication: Review, adjust, and approve communications in partnership with the Merchandising Communication team, and directly liaise with the Sr. Leadership of their customer team.
- Issue Resolution: Handle highly complex issues and partner collaboratively with peers to resolve these issues. For ongoing issues, work to do root cause analysis on issues.
- Training/Development: Work with Mgrs on succession planning, development, and identifies training gaps in team. Work with HR/Talent COE on potential solutions. Strong mentor and coaching focus.
- Reporting: Define requirements and expectations on KPI's by segment, reach out/making connections with teams what is being seen with the data (influence the news).
- Process Improvement: Initiate process improvement activities and streamlining, along with root cause analysis. Monitor status of processes.
- Technology Requirements: Gather customer data, input at enterprise level, prioritize, customer data, partnership with tech/stakeholders.
- Project Management: Gather customer data, input at enterprise level, prioritize, customer data, partnership with tech/stakeholders.
- Own the relationship with international peers and drive enterprise direction for functional area.
- Merchandising & Vendor Engagement: Ensure positive engagement at the highest level, influence into segmentation, trusted partner (merchant & vendor). Face to the customer.
- Technology development: Providing oversight and collaborating on technology product solutions of requirements, adoption, and communication.
- Business Alignment: Focused on enterprise-wide relationships.
- Provides input and operational metrics that influence the Merchandising roadmap.
- Maintains and refines intake and work assignment tools to ensure first-time response resolution and smooth end-user experience.
- Bachelors Degree in Business, Accounting, Finance, Economics, or related field.
- 10 Years Relevant business experience.
- 5 Years Leadership Experience.
- 3 Years Experience in structuring and writing formal documents, developing and delivering group presentations, project planning, and/or cross-functional collaboration.
- Understanding of performance measures and financial systems and reporting.
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