Customer Service Team Lead
1 week ago
Ollie's Bargain Outlet, Inc. is seeking a Customer Service Supervisor to lead our front-end team.
OverviewOllie's Bargain Outlet, Inc. has been a retail leader for 40 years, and we're looking for talented individuals to join our team.
SalaryThe estimated salary for this position is $50,000 - $65,000 per year, depending on location and experience.
Job DescriptionThe Customer Service Supervisor will be responsible for the efficient operation of the front end of the store, leading a sales team that is passionate about selling merchandise and ensuring a good customer experience.
This role involves greeting and acknowledging every customer with Ollie's 'Yes I Care, Yes I Can' approach to build long-term customer loyalty, resolving customer service issues, and maintaining the front end, entrance, and exterior of the building.
The successful candidate will also assist with developing, evaluating, and supervising front-end associates and complete additional responsibilities as assigned.
Responsibilities- Greet and acknowledge every customer with Ollie's 'Yes I Care, Yes I Can' approach to build long-term customer loyalty.
- Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
- Ensure that all product at the front end is merchandised per the visual merchandise standards.
- Ensure that the front-end, entrance, and exterior of the building are maintained properly.
- Assist with developing, evaluating, and supervising front-end Associates.
To be successful in this role, you'll need:
- A minimum of one to two years' retail experience in a mid-size to large retail service-oriented business.
- Ability to work evenings, weekends, and holidays on a regular basis.
- A positive attitude and the ability to interact well with others.
We offer a range of benefits to our employees, including:
- Medical, dental, vision, and RX coverage begins after 90 days of employment.
- 401K with immediate vesting and a generous company match.
- Strong field sales career growth & talent development culture for top performers.
- 20% associate discount on all Ollie's purchases.
Ollie's Bargain Outlet, Inc. is an equal opportunity employer. We welcome applicants from diverse backgrounds and perspectives.
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